FAQ
Phase A- how and when to use it.
Day 1 to day 10 of using the kit:
How and when to use it: Day 1 to day 10 of using the kit. Use morning and evening. Apply 3-4 drops to cleansed face, neck and neckline, working outwards from the centre of the face and from the neck to the neckline. Avoid direct contact with eyes. Pat with fingertips. Apply the usual cream treatment. In summer and on particularly sunny days, apply a cream or foundation with sunscreen.
Phase B: how and when to use it.
Day 11 to day 20 of using the kit:
Use morning and evening. Apply 3-4 drops to cleansed face, neck and neckline, working outwards from the centre of the face and from the neck to the neckline. Avoid direct contact with eyes. Pat with fingertips. Do not massage using circular or prolonged motions. This will prevent pilling of the transparent film of hyaluronic acid that forms on the skin. Apply the usual cream treatment.
Phase C - how and when to use it.
Day 21 to day 30 of using the kit:
Use morning and evening. Apply 3-4 drops to cleansed face, neck and neckline, working outwards from the centre of the face and from the neck to the neckline. Avoid direct contact with eyes. Pat with fingertips to stimulate microcirculation on the surface of the skin and promote absorption. Apply the usual cream treatment.
THE STRENGTH OF OUR ADVANCED VITAMIN BOOSTER TREATMENTS:
a powerful blend of vitamin complexes with a multi-active bio-revitalising action. It boosts the skin's defences against environmental factors (UV rays, pollution, smoke, stress, and other aggressors), stimulates skin regeneration and fights signs of ageing, photo-ageing and stress.
ADENOSINE RETINOL COMPLEX 3%
BIOTIN B5 COMPLEX 1.05%
CREATIN VITAMIN C COMPLEX 11%
Return, Refund & Shipping Policy
🚚 SHIPPING POLICY
Processing Time: 1-2 business days
Shipping Time: 3-7 business days within Canada
Free Shipping: Orders over $80.00 CAD
Expedited Shipping: Available for additional cost
↩️ RETURN POLICY
Return Window: 30 days from delivery date
Condition: Products must be unopened, unused, and in original packaging
Hygiene Products: Due to health and safety regulations, opened skincare products cannot be returned
Return Shipping: Customer responsible for return shipping costs unless item is defective
💰 REFUND POLICY
Processing Time: 5-10 business days after we receive your return
Refund Method: Original payment method
Partial Refunds: May apply if product shows signs of use
Shipping Costs: Original shipping fees are non-refundable unless item is defective
🔄 EXCHANGE POLICY
Product Exchanges: Available within 30 days for unopened items
Size/Variant Changes: Subject to availability
Defective Items: Full exchange or refund available
📞 CONTACT FOR RETURNS
Email: suzie@pinkave.ca
Include order number and reason for return
We'll provide return authorization and instructions
This policy complies with Canadian consumer protection laws. For questions, contact our customer service team.