Pink Avenue · Toronto
We Ship
With
Care.
Every order packed thoughtfully and sent on its way as quickly as possible — because great skin care should not have to wait. Free shipping across Canada and the USA on orders over $100.
Everything You Need
To Know.
We ship to Canada and the USA. International destinations including Australia, New Zealand, the UK, Singapore and Taiwan are also available with duties and customs fees applied at checkout.
- Eco Pink and Pink Avenue Skin Care Canada and USA
- Diego Dalla Palma Professional Canada and USA
- RVB Lab Makeup Canada and USA
- LightStim Canada only
Orders placed before 5:00 PM Monday through Friday typically ship within 24-48 hours — and in many cases, depending on inventory, the same day.
Occasionally, shipping delays may occur due to weather or carrier issues. If this happens, you will be notified with an estimated shipment date.
Most orders ship via UPS or Purolator, depending on your region. Far north regions in Canada typically ship via Canada Post.
Free shipping orders are sent via expedited service. You may upgrade to Express at checkout — additional charges apply.
You will always receive a tracking number for your shipment. Tracking information may occasionally be delayed in real time.
If you have concerns about your order, text or call Suzie directly at 416-922-0879 and she will sort it out.
We require a signature for orders valued at $100 or more, and for orders shipping to apartment addresses and businesses.
If you are not home at delivery, your parcel may be held at your local post office for pickup.
Your order is packed with the planet in mind. We use minimal packaging to reduce our environmental footprint.
Pink Avenue and Eco Pink products are presented in airtight, secure packaging without extra boxing and wrapping. We prioritize sustainability over excess materials.
Delivery
Timeframes.
Estimated delivery times from the date of shipment. Remote or rural destinations may take longer.
Fastest delivery in Canada
BC, Alberta, Yukon
Manitoba, Saskatchewan, Northern AB
Duties pre-paid at checkout
Track Your
Package.
Your tracking number will be emailed as soon as your order ships. Use the carrier links to follow your parcel every step of the way. Questions? Text Suzie directly at 416-922-0879. She personally reads every message.
Returns
and
Refunds.
We want you to love every product you receive. If something is not right, we will make it right. Our return window is 30 days from purchase for unused, unopened items in original packaging. For questions, email suzie@pinkave.ca — she responds within 24 hours, Monday to Saturday.
Items must be unused, in original condition and returned within 30 days of purchase. Sale items, gift cards and opened skin care or makeup products cannot be returned due to health and hygiene regulations.
- Gift cards
- Opened, used or tampered skin care or makeup
- Items not in original condition or missing parts
- Items returned more than 30 days after delivery
- Sale items
Email suzie@pinkave.ca with your order number and a photo of the item. Once approved, you will receive a return authorization number. Mark your package with this number and ship with tracking to:
Pink Avenue Aesthetics
45 Wicksteed Ave, Suite 280
Toronto, ON M4G 4H9
Return shipping costs are your responsibility and are non-refundable. For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your return.
Once we receive and inspect your return, we will email you to confirm and notify you whether your refund has been approved. If approved, your refund will be credited to your original payment method. Processing time varies by bank.
Items marked as a gift at purchase and shipped directly to you will receive a gift credit for the return value. Items not marked as gifts will be refunded to the original purchaser. Exchanges are available for defective or damaged items only.
Questions?
Just Ask Suzie.
Suzie personally reads and responds to every message — within 24 hours or less, Monday through Saturday. For the quickest response, email is best. For urgent order questions, text or call directly.