FAQ
After cleansing apply a thin layer over the face and neck, allow to sit for 10 - 15 mins. Remove with tepid water. Follow with Cell Detoxium Tonic, serum and Daily Fluid (in AM)
Moisturizing, exfoliating face mask for smoother, glowing skin.
• CELL-DETOXIUM: a cell detoxifying active ingredient that promotes the elimination of waste substances and prolongs skin longevity. For more radiant, younger-looking skin. For longer.
• GLUCONOLACTONE PHA: performs a mild, progressive exfoliation action, reducing the presence of wrinkles and dyschromia from chrono- and photo-aging.
• SHEEP FOAM OIL: with emollient and elasticizing action.
• PRO VITAMIN B5 : moisturizing and protective.
• HYALURONIC ACID : Moisturizing and redensifying.
Return, Refund & Shipping Policy
🚚 SHIPPING POLICY
Processing Time: 1-2 business days
Shipping Time: 3-7 business days within Canada
Free Shipping: Orders over $80.00 CAD
Expedited Shipping: Available for additional cost
↩️ RETURN POLICY
Return Window: 30 days from delivery date
Condition: Products must be unopened, unused, and in original packaging
Hygiene Products: Due to health and safety regulations, opened skincare products cannot be returned
Return Shipping: Customer responsible for return shipping costs unless item is defective
💰 REFUND POLICY
Processing Time: 5-10 business days after we receive your return
Refund Method: Original payment method
Partial Refunds: May apply if product shows signs of use
Shipping Costs: Original shipping fees are non-refundable unless item is defective
🔄 EXCHANGE POLICY
Product Exchanges: Available within 30 days for unopened items
Size/Variant Changes: Subject to availability
Defective Items: Full exchange or refund available
📞 CONTACT FOR RETURNS
Email: suzie@pinkave.ca
Include order number and reason for return
We'll provide return authorization and instructions
This policy complies with Canadian consumer protection laws. For questions, contact our customer service team.