FAQ
DIRECTIONS: apply a thin veil of product several times during the day. Applied in a generous layer, it can also be used as a night mask with intensive repairing action.
Hyaluronic acids of different sizes with different transcutaneous penetration capacity and action: 3D cross-linked hyaluronic acid (high-molecular-weight hyaluronic acid with cross-links that make it more stable to enzymatic degradation):
creates a transparent 3D film with a tensor effect and is a form of deposition of high and low molecular weight hyaluronic acid on the skin surface
High molecular weight hyaluronic acid (>1000 kDaltons approx.): to retain water on the surface of the skin and make it smooth and protected;
Medium molecular weight hyaluronic acid (approx. 400-1000 kDaltons): retains water in the middle layers of the epidermis and strengthens the skin's barrier functions;
Low-molecular-weight hyaluronic acid (approx. 50-300 kDaltons): retains water in the deep layers of the epidermis and supports its regeneration processes
Mini hyaluronic acid (or fragmented hyaluronic acid), with a very low molecular weight (under 10 kDaltons): with a very high penetration capacity, capable of promoting the regeneration processes of the deeper layers of the skin and stimulating the production of ‘new matter’ with a marked filling and plumping action.
HYALURONIC ACID MICROSPHERES: moisturising and filling
MULICERAMIDIC COMPLEX: nourishing, protective
MAGNOLIA ROOT EXTRACT: soothing and moisturizing
VITAMIN E: anti-oxidising and protective
Return, Refund & Shipping Policy
🚚 SHIPPING POLICY
Processing Time: 1-2 business days
Shipping Time: 3-7 business days within Canada
Free Shipping: Orders over $80.00 CAD
Expedited Shipping: Available for additional cost
↩️ RETURN POLICY
Return Window: 30 days from delivery date
Condition: Products must be unopened, unused, and in original packaging
Hygiene Products: Due to health and safety regulations, opened skincare products cannot be returned
Return Shipping: Customer responsible for return shipping costs unless item is defective
💰 REFUND POLICY
Processing Time: 5-10 business days after we receive your return
Refund Method: Original payment method
Partial Refunds: May apply if product shows signs of use
Shipping Costs: Original shipping fees are non-refundable unless item is defective
🔄 EXCHANGE POLICY
Product Exchanges: Available within 30 days for unopened items
Size/Variant Changes: Subject to availability
Defective Items: Full exchange or refund available
📞 CONTACT FOR RETURNS
Email: suzie@pinkave.ca
Include order number and reason for return
We'll provide return authorization and instructions
This policy complies with Canadian consumer protection laws. For questions, contact our customer service team.