FAQ
Apply daily in the AM. Reapply frequently when spending extended time outdoors.
ECTOIN, AN EXCITING SKIN CARE INGREDIENT
Ectoin, a multi-functional active
offering dynamic benefits for the skin.
• pollution & enviro protection
• skin hydration
• soothing
• barrier repair
Ectoin is an extremolyte, a molecule that protects microorganisms living under extreme conditions such as salt lakes, hot springs, arctic ice, the deep sea, or deserts.
Ectoin’s protective actions and benefits are fantastic for the skin in a profound way. Ectoin forms a stabilizing, protective hydration shell, reinforcing the natural barrier function of the skin in a very positive way.
Zinc Oxide
Inactive Ingredients: Water (Aqua), Isododecane, Propanediol, Caprylic/Capric Triglyceride, Polyglyceryl-6 Polyricinoleate, C12-15 Alkyl Benzoate, Dimethicone, Polymethylsilsesquioxane/Trimethylsiloxysilicate, Coco-Caprylate/Caprate, Ethylhexyl Palmitate, Polymethylsilsesquioxane, Disteardimonium Hectorite, Polyglyceryl-10 Dioleate, Polyhydroxystearic Acid, Lecithin, Ectoin, Dimethylmethoxy Chromanol, Betula Alba (Birch) Bark Extract, Boswellia Serrata (Indian Frankincense) Extract, Polygonum Cuspidatum (Japanese Knotweed) Root Extract, Centella Asiatica (Gotu Kola) Extract, Butyrospermum Parkii (Shea) Butter, Glycerin, Tapioca Starch Polymethylsilsesquioxane, Propylene Carbonate, Polysilicone-11, Tromethamine, Polyglyceryl-10 Laurate, Octyldodecanol, Jojoba Esters, Trihydroxystearin, Alumina, Silica, Phenoxyethanol, Ethylhexylglycerin, Titanium Dioxide (CI 77891), Iron Oxide (CI 77491, CI 77492), Lavandula Angustifolia (Lavender) Oil, Pelargonium Graveolens (Rose Geranium) Flower Oil.
Return, Refund & Shipping Policy
🚚 SHIPPING POLICY
Processing Time: 1-2 business days
Shipping Time: 3-7 business days within Canada
Free Shipping: Orders over $80.00 CAD
Expedited Shipping: Available for additional cost
↩️ RETURN POLICY
Return Window: 30 days from delivery date
Condition: Products must be unopened, unused, and in original packaging
Hygiene Products: Due to health and safety regulations, opened skincare products cannot be returned
Return Shipping: Customer responsible for return shipping costs unless item is defective
💰 REFUND POLICY
Processing Time: 5-10 business days after we receive your return
Refund Method: Original payment method
Partial Refunds: May apply if product shows signs of use
Shipping Costs: Original shipping fees are non-refundable unless item is defective
🔄 EXCHANGE POLICY
Product Exchanges: Available within 30 days for unopened items
Size/Variant Changes: Subject to availability
Defective Items: Full exchange or refund available
📞 CONTACT FOR RETURNS
Email: suzie@pinkave.ca
Include order number and reason for return
We'll provide return authorization and instructions
This policy complies with Canadian consumer protection laws. For questions, contact our customer service team.