FAQ
HOW TO USE:
Dispense 5 ml on to a cosmetic cotton pad, apply all over the face and neck [ avoid getting into the eyes]. Pat dry.
Follow with tthe application of a serum and or day or night cream
ACTIVE INGREDIENTS
REVIVYL™ :stimulates stem cell skin renewal and protects the skin microbiome.
ACID COMPLEX AHA 5% (glycolic acid and Gluconolactone): exfoliating and anti-ageing.
HA ANTI-IRRITANT SYSTEM : anti-irritant and cell protective properties.
Return, Refund & Shipping Policy
🚚 SHIPPING POLICY
Processing Time: 1-2 business days
Shipping Time: 3-7 business days within Canada
Free Shipping: Orders over $80.00 CAD
Expedited Shipping: Available for additional cost
↩️ RETURN POLICY
Return Window: 30 days from delivery date
Condition: Products must be unopened, unused, and in original packaging
Hygiene Products: Due to health and safety regulations, opened skincare products cannot be returned
Return Shipping: Customer responsible for return shipping costs unless item is defective
💰 REFUND POLICY
Processing Time: 5-10 business days after we receive your return
Refund Method: Original payment method
Partial Refunds: May apply if product shows signs of use
Shipping Costs: Original shipping fees are non-refundable unless item is defective
🔄 EXCHANGE POLICY
Product Exchanges: Available within 30 days for unopened items
Size/Variant Changes: Subject to availability
Defective Items: Full exchange or refund available
📞 CONTACT FOR RETURNS
Email: suzie@pinkave.ca
Include order number and reason for return
We'll provide return authorization and instructions
This policy complies with Canadian consumer protection laws. For questions, contact our customer service team.