FAQ
Place the Light gently touching your skin and hold it in place for 5 to 30 minutes.
Use until you achieve the desired effect of pain relief or increased circulation.
LightStim LEDs are Therapeutic
Amber 605 nm.
Red 630 nm.
Red 660 nm.
Infrared 855 nm.
LED stands for Light Emitting Diode, which is a tiny computer chip encased in glass. Each LED wavelength (color) of light provides unique therapeutic benefits. LED is non-invasive, painless and requires no recovery time. This Light is good for all skin types and is engineered to emit a soothing, gentle warmth. LightStim for Pain utilizes wavelengths of Light Red, Dark Red, Infrared and Deep Infrared with a total of 72 LEDs.
Return, Refund & Shipping Policy
🚚 SHIPPING POLICY
Processing Time: 1-2 business days
Shipping Time: 3-7 business days within Canada
Free Shipping: Orders over $80.00 CAD
Expedited Shipping: Available for additional cost
↩️ RETURN POLICY
Return Window: 30 days from delivery date
Condition: Products must be unopened, unused, and in original packaging
Hygiene Products: Due to health and safety regulations, opened skincare products cannot be returned
Return Shipping: Customer responsible for return shipping costs unless item is defective
💰 REFUND POLICY
Processing Time: 5-10 business days after we receive your return
Refund Method: Original payment method
Partial Refunds: May apply if product shows signs of use
Shipping Costs: Original shipping fees are non-refundable unless item is defective
🔄 EXCHANGE POLICY
Product Exchanges: Available within 30 days for unopened items
Size/Variant Changes: Subject to availability
Defective Items: Full exchange or refund available
📞 CONTACT FOR RETURNS
Email: suzie@pinkave.ca
Include order number and reason for return
We'll provide return authorization and instructions
This policy complies with Canadian consumer protection laws. For questions, contact our customer service team.