FAQ
Red Algae: Restores skin elasticity and firmness, transforming dull skin into a resilient, youthful complexion.
Matrixyl® Synthe’6®: Facial architectural peptide that promotes firmness, smoothness, and volumized, line-free skin by supporting essential skin-rebuilding processes.
Rubixyl®: Cell-signaling corneotherapy peptide that restores cell communication, preventing aging signs induced by inflammation. Rehydrates, smoothes deep lines, and wrinkles.
Seabuckthorn Oil: Rich in Omega 3, 6, 7, and 9, replenishes lost lipids due to aging and revives the skin's barrier.
Niacinamide: Restructures the epidermal barrier, providing an energized skin tone with increased firmness and radiance.
Carob Seed Extract: Phyto-repair molecules accelerate the recovery of damaged skin, rapidly reducing signs of redness, barrier damage, and tissue damage.
Mung Bean Sprout Stem Cells: Reduces signs of sensitivity while enhancing firmness and elasticity.
Garden Sprout Extract: Supports skin's natural detoxifying enzymes, enhances cellular resistance, and promotes the elimination of environmental toxins.
Biosaccharide Gum-1: Soothing sugar hydrator that softens, hydrates, and imparts immediate and long-lasting softness and comfort.
Return, Refund & Shipping Policy
🚚 SHIPPING POLICY
Processing Time: 1-2 business days
Shipping Time: 3-7 business days within Canada
Free Shipping: Orders over $80.00 CAD
Expedited Shipping: Available for additional cost
↩️ RETURN POLICY
Return Window: 30 days from delivery date
Condition: Products must be unopened, unused, and in original packaging
Hygiene Products: Due to health and safety regulations, opened skincare products cannot be returned
Return Shipping: Customer responsible for return shipping costs unless item is defective
💰 REFUND POLICY
Processing Time: 5-10 business days after we receive your return
Refund Method: Original payment method
Partial Refunds: May apply if product shows signs of use
Shipping Costs: Original shipping fees are non-refundable unless item is defective
🔄 EXCHANGE POLICY
Product Exchanges: Available within 30 days for unopened items
Size/Variant Changes: Subject to availability
Defective Items: Full exchange or refund available
📞 CONTACT FOR RETURNS
Email: suzie@pinkave.ca
Include order number and reason for return
We'll provide return authorization and instructions
This policy complies with Canadian consumer protection laws. For questions, contact our customer service team.