FAQ
DIRECTIONS: morning and evening, after cleansing, toning and detoxifying your skin, apply a small amount of product to the face. Start from the forehead, move with straight movements from the centre to the temples, avoiding the eye area.
Continue applying the product all over the face, starting from the centre outwards.
Continue down the neck, from the chin to the décolleté.
Supporting lift effect with regular use.
ACTIVE INGREDIENTS:
51 + 3 HYALU COMPLEX™, Collalift®18,
Amplified BTX
hexapeptide-1,
Dermaplex peptides,
GABA (Gamma-Amino Butyric Acid),
shea butter,
avocado oil,
vegetable squalane.
Return, Refund & Shipping Policy
🚚 SHIPPING POLICY
Processing Time: 1-2 business days
Shipping Time: 3-7 business days within Canada
Free Shipping: Orders over $80.00 CAD
Expedited Shipping: Available for additional cost
↩️ RETURN POLICY
Return Window: 30 days from delivery date
Condition: Products must be unopened, unused, and in original packaging
Hygiene Products: Due to health and safety regulations, opened skincare products cannot be returned
Return Shipping: Customer responsible for return shipping costs unless item is defective
💰 REFUND POLICY
Processing Time: 5-10 business days after we receive your return
Refund Method: Original payment method
Partial Refunds: May apply if product shows signs of use
Shipping Costs: Original shipping fees are non-refundable unless item is defective
🔄 EXCHANGE POLICY
Product Exchanges: Available within 30 days for unopened items
Size/Variant Changes: Subject to availability
Defective Items: Full exchange or refund available
📞 CONTACT FOR RETURNS
Email: suzie@pinkave.ca
Include order number and reason for return
We'll provide return authorization and instructions
This policy complies with Canadian consumer protection laws. For questions, contact our customer service team.