





FAQ
How to Use
Cleanse: Start with clean, dry skin. Remove all makeup and cleanse your face thoroughly
Apply: Dispense 2-3 drops of serum onto your fingertips or palm
Distribute: Gently pat and press the serum onto your face and neck, avoiding the eye area
Absorb: Allow the serum to fully absorb for 1-2 minutes before applying additional products
Moisturize: Follow with your regular moisturizer to lock in hydration
Protect: In the morning, always finish with SPF protection
Usage Tips:
Use twice daily - morning and evening for optimal results
Apply to slightly damp skin for enhanced absorption
Can be layered under other serums or treatments
Suitable for all skin types, including sensitive skin
Benefits
• Deeply moisturizes and hydrates the skin
• Leaves skin feeling soft, smooth, and supple
• Helps reduce the appearance of fine lines and wrinkles
• Perfect for all skin types
• Pure formula with no gelling agents or perfume
Supporting Active Ingredients
• Polyglutamic Acid: Protects hyaluronic acid from degradation processes
• N-acetylglucosamine: Stimulates the production of new hyaluronic acid in the skin
Return, Refund & Shipping Policy
🚚 SHIPPING POLICY
Processing Time: 1-2 business days
Shipping Time: 3-7 business days within Canada
Free Shipping: Orders over $80.00 CAD
Expedited Shipping: Available for additional cost
↩️ RETURN POLICY
Return Window: 30 days from delivery date
Condition: Products must be unopened, unused, and in original packaging
Hygiene Products: Due to health and safety regulations, opened skincare products cannot be returned
Return Shipping: Customer responsible for return shipping costs unless item is defective
💰 REFUND POLICY
Processing Time: 5-10 business days after we receive your return
Refund Method: Original payment method
Partial Refunds: May apply if product shows signs of use
Shipping Costs: Original shipping fees are non-refundable unless item is defective
🔄 EXCHANGE POLICY
Product Exchanges: Available within 30 days for unopened items
Size/Variant Changes: Subject to availability
Defective Items: Full exchange or refund available
📞 CONTACT FOR RETURNS
Email: suzie@pinkave.ca
Include order number and reason for return
We'll provide return authorization and instructions
This policy complies with Canadian consumer protection laws. For questions, contact our customer service team.