FAQ
How to use:
Apply the product to dry skin once or twice a week, avoiding the eye contour area. Gently massage with circular movements, focusing on areas most affected by blemishes and impurities.
Leave on for 10 minutes. Wet face with lukewarm water and massage product with circular movements. Remove product with a cotton pad soaked in lukewarm water to rinse off.
Without plastic particles, without plastic particles to protect marine ecosystem
Purying: Charcoal with its special magneticl action absorbs excess sebum, impurities and deeply unclogs pores.
Exfoliating: Salicylic Acid [ BHA] speeds cellular turnover to refine skin texture; ideal for oily, acne prone skins, dark spots, post acne scars and imperfections.
Anti oxidant &
Detoxifying: White Clay remineralisis and detoxifies the skin
Return, Refund & Shipping Policy
🚚 SHIPPING POLICY
Processing Time: 1-2 business days
Shipping Time: 3-7 business days within Canada
Free Shipping: Orders over $80.00 CAD
Expedited Shipping: Available for additional cost
↩️ RETURN POLICY
Return Window: 30 days from delivery date
Condition: Products must be unopened, unused, and in original packaging
Hygiene Products: Due to health and safety regulations, opened skincare products cannot be returned
Return Shipping: Customer responsible for return shipping costs unless item is defective
💰 REFUND POLICY
Processing Time: 5-10 business days after we receive your return
Refund Method: Original payment method
Partial Refunds: May apply if product shows signs of use
Shipping Costs: Original shipping fees are non-refundable unless item is defective
🔄 EXCHANGE POLICY
Product Exchanges: Available within 30 days for unopened items
Size/Variant Changes: Subject to availability
Defective Items: Full exchange or refund available
📞 CONTACT FOR RETURNS
Email: suzie@pinkave.ca
Include order number and reason for return
We'll provide return authorization and instructions
This policy complies with Canadian consumer protection laws. For questions, contact our customer service team.