FAQ
How to use:
Apply a thick layer to dry skin once or twice a week, avoiding the eye area.
Massage with circular movements to activate the gentle thermal sauna action: a slight feeling of warmth and redness will indicate the stimulation of microcirculation on the skin’s surface.
Massage with wet hands for a more delicate action. Rinse with luke warm water. May be used once or twice a week.
Vegan formula
Encapsulated hyaluronic acid: with gentle exfoliating properties of the particles in which the hyaluronic acid is encapsulated are combined with its moisturizing & plumping actions.
Sugar particles: melt into the skin for a nourishing and moisturizing action combined with delicate scrubbing particles to renew skin surface, eliminating dead surface cells.
Without plastic particles; without plastic particles to protect marine ecosystem
Delicately Fragranced
Return, Refund & Shipping Policy
🚚 SHIPPING POLICY
Processing Time: 1-2 business days
Shipping Time: 3-7 business days within Canada
Free Shipping: Orders over $80.00 CAD
Expedited Shipping: Available for additional cost
↩️ RETURN POLICY
Return Window: 30 days from delivery date
Condition: Products must be unopened, unused, and in original packaging
Hygiene Products: Due to health and safety regulations, opened skincare products cannot be returned
Return Shipping: Customer responsible for return shipping costs unless item is defective
💰 REFUND POLICY
Processing Time: 5-10 business days after we receive your return
Refund Method: Original payment method
Partial Refunds: May apply if product shows signs of use
Shipping Costs: Original shipping fees are non-refundable unless item is defective
🔄 EXCHANGE POLICY
Product Exchanges: Available within 30 days for unopened items
Size/Variant Changes: Subject to availability
Defective Items: Full exchange or refund available
📞 CONTACT FOR RETURNS
Email: suzie@pinkave.ca
Include order number and reason for return
We'll provide return authorization and instructions
This policy complies with Canadian consumer protection laws. For questions, contact our customer service team.