FAQ
HOW TO USE: After cleansing, toning and detoxifying the skin, apply the cream every morning and evening with a gentle massage on the face and neck until completely absorbed, avoiding the eye contour.
NO-A.G.E.s peptides (tripeptide-1, acetyltetrapetide-5): they stimulate the production of new collagen and elastin fibres . Fights wrinkles, saggy skin and loss of tone
Pro derma peptides(tripeptide-10 citrulline and alga pseudo alteromonas): they stimulate the production of new collagen and elastin fibres, protecting the resistance and elasticity of the skin. Fights wrinkles, saggy skin and loss of tone. Bio-mimetic peptides
• 51+3 HYALU-COMPLEX™: with multi-active bio-revitalizing action.
PLATINUM SKIN-Matrix: peptide complex based on colloidal platinum, for firmer, plumped and younger looking skin.
CREATINE: awakens the skin's metabolic activity and restores energy and density to the skin.
RED POPPY ISOFLAVONES: for menopausal and pre-menopausal women, they repair the skin barrier, moisturizes and counteracts the loss of tone.
Return, Refund & Shipping Policy
🚚 SHIPPING POLICY
Processing Time: 1-2 business days
Shipping Time: 3-7 business days within Canada
Free Shipping: Orders over $80.00 CAD
Expedited Shipping: Available for additional cost
↩️ RETURN POLICY
Return Window: 30 days from delivery date
Condition: Products must be unopened, unused, and in original packaging
Hygiene Products: Due to health and safety regulations, opened skincare products cannot be returned
Return Shipping: Customer responsible for return shipping costs unless item is defective
💰 REFUND POLICY
Processing Time: 5-10 business days after we receive your return
Refund Method: Original payment method
Partial Refunds: May apply if product shows signs of use
Shipping Costs: Original shipping fees are non-refundable unless item is defective
🔄 EXCHANGE POLICY
Product Exchanges: Available within 30 days for unopened items
Size/Variant Changes: Subject to availability
Defective Items: Full exchange or refund available
📞 CONTACT FOR RETURNS
Email: suzie@pinkave.ca
Include order number and reason for return
We'll provide return authorization and instructions
This policy complies with Canadian consumer protection laws. For questions, contact our customer service team.