FAQ
How to Use:
Apply 2-3 drops to clean face and neck, morning and evening. Follow with moisturizer. Perfect under makeup or as part of your nighttime routine.
• tested on oncology patients, sensitized skin, rosacea & couperose
• dermatologically tested for tolerability: formulas are suitable for extremely sensitive skin
• tested on oncology patients for proven efficacy
ingredients with an optimal toxicological profile- free of heavy metals
• alcohol free,
• allergen free,
• fragrance free
ACTIVE INGREDIENTS: Collalift®18, ProSENSE PEPTIDE, ceramide plus cpx, ectoine, vegetable squalane.
Return, Refund & Shipping Policy
🚚 SHIPPING POLICY
Processing Time: 1-2 business days
Shipping Time: 3-7 business days within Canada
Free Shipping: Orders over $80.00 CAD
Expedited Shipping: Available for additional cost
↩️ RETURN POLICY
Return Window: 30 days from delivery date
Condition: Products must be unopened, unused, and in original packaging
Hygiene Products: Due to health and safety regulations, opened skincare products cannot be returned
Return Shipping: Customer responsible for return shipping costs unless item is defective
💰 REFUND POLICY
Processing Time: 5-10 business days after we receive your return
Refund Method: Original payment method
Partial Refunds: May apply if product shows signs of use
Shipping Costs: Original shipping fees are non-refundable unless item is defective
🔄 EXCHANGE POLICY
Product Exchanges: Available within 30 days for unopened items
Size/Variant Changes: Subject to availability
Defective Items: Full exchange or refund available
📞 CONTACT FOR RETURNS
Email: suzie@pinkave.ca
Include order number and reason for return
We'll provide return authorization and instructions
This policy complies with Canadian consumer protection laws. For questions, contact our customer service team.