FAQ
Directions: apply to wet skin. Massage and rinse thoroughly. Then apply the daily body cream to still wet skin.
TESTED ON ONCOLOGY PATIENTS, SENSITIZED SKIN, ROSACEA & COUPEROSE
Dermatologically tested for tolerability: formulas are suitable for extremely sensitive skin
tested on oncology patients for proven efficacy.
Ingredients with an optimal toxicological profile- free of heavy metals
alcohol free, allergen free, fragrance free.
ProSENSE PEPTIDE
A dual-action anti-irritant neuropeptide complex:
it balances the skin’s immune system response,
reducing the onset of redness and irritation;
limits neurogenic inflammation, increasing
tolerance and resistance to internal and external
aggressors.
Return, Refund & Shipping Policy
🚚 SHIPPING POLICY
Processing Time: 1-2 business days
Shipping Time: 3-7 business days within Canada
Free Shipping: Orders over $80.00 CAD
Expedited Shipping: Available for additional cost
↩️ RETURN POLICY
Return Window: 30 days from delivery date
Condition: Products must be unopened, unused, and in original packaging
Hygiene Products: Due to health and safety regulations, opened skincare products cannot be returned
Return Shipping: Customer responsible for return shipping costs unless item is defective
💰 REFUND POLICY
Processing Time: 5-10 business days after we receive your return
Refund Method: Original payment method
Partial Refunds: May apply if product shows signs of use
Shipping Costs: Original shipping fees are non-refundable unless item is defective
🔄 EXCHANGE POLICY
Product Exchanges: Available within 30 days for unopened items
Size/Variant Changes: Subject to availability
Defective Items: Full exchange or refund available
📞 CONTACT FOR RETURNS
Email: suzie@pinkave.ca
Include order number and reason for return
We'll provide return authorization and instructions
This policy complies with Canadian consumer protection laws. For questions, contact our customer service team.