FAQ
NECK & JAWLINE,DÉCOLLETAGE CARE AM & PM
• Cleanse and tone face and neck, décolletage
• Apply hyaluronic serum (Hyalu Copper Moisture Complex) to the neck and face, massage in till absorbed.
• Apply 1 pump of Pink Avenue Neck Rescue Cream and massage into the neck and chest with up sweeping movements up and over the jaw line AM & PM
HOW TO USE FOR BEST RESULTS
• Apply twice daily to clean neck and décolletage
• Use upward motions from chest to jawline
• Allow full absorption before applying other products
• Use consistently for 4-6 weeks to see optimal results
• Pair with SPF during the day for complete protection
Helps improve the appearance of firmness and elasticity on the neck.
Provides lasting hydration to support smoother, softer-looking skin.
Helps protect the skin’s moisture barrier.
Visibly enhances skin texture and radiance.
Helps comfort the look of dry, delicate, or sensitive neck skin.
Product Ingredients: Aqua (Purified Water), Isopropyl Myristate, Glycerin, Cetyl Alcohol, Stearyl Alcohol,
Helianthus Annuus (Sunflower) Seed Oil, Aloe Barbadensis Leaf Juice, Caprylic/Capric Triglyceride, Glyceryl Stearate,
Maltodextrin, Sorbitol, Beeswax, Arachidyl Alcohol, Sucrose Dilaurate, Jojoba Esters, Behenyl Alcohol, 1,2-Hexanediol,
Caprylyl Glycol, Helianthus Annuus (Sunflower) Seed Wax, Schisandra Chinensis Fruit Extract, Arachidyl Glucoside,
Sodium Cocoyl Glutamate, Panthenol, Adansonia Digitata Pulp Extract, Pullulan, Pisum Sativum (Pea) Extract, Tocopheryl
Acetate, Citrus Limon (Lemon) Peel Oil, Caprooyl Phytosphingosine, Acacia Decurrens Flower Cera, Polyglycerin-3, Tilia Cordata Flower Extract, Nannochloropsis Oculata Extract, Tropolone, Citral, Farnesol, Limonene, Citrus Limon Peel Oil,
Linalool.
pH 4.5
Return, Refund & Shipping Policy
🚚 SHIPPING POLICY
Processing Time: 1-2 business days
Shipping Time: 3-7 business days within Canada
Free Shipping: Orders over $80.00 CAD
Expedited Shipping: Available for additional cost
↩️ RETURN POLICY
Return Window: 30 days from delivery date
Condition: Products must be unopened, unused, and in original packaging
Hygiene Products: Due to health and safety regulations, opened skincare products cannot be returned
Return Shipping: Customer responsible for return shipping costs unless item is defective
💰 REFUND POLICY
Processing Time: 5-10 business days after we receive your return
Refund Method: Original payment method
Partial Refunds: May apply if product shows signs of use
Shipping Costs: Original shipping fees are non-refundable unless item is defective
🔄 EXCHANGE POLICY
Product Exchanges: Available within 30 days for unopened items
Size/Variant Changes: Subject to availability
Defective Items: Full exchange or refund available
📞 CONTACT FOR RETURNS
Email: suzie@pinkave.ca
Include order number and reason for return
We'll provide return authorization and instructions
This policy complies with Canadian consumer protection laws. For questions, contact our customer service team.