

FAQ
Saturate a cotton pad with BiPhasic Cellular Cleanser and wipe over face, neck and eye zones. Repeat to remove all traces of makeup.
It removes even the most resistant make-up from the face, eye contour and lips extremely easily without causing burning or irritation. Does not leave skin greasy
ingredients/coctab: aqua (water), dimethicone, pentylene glycol, yeast extract, sodium hyaluronate, panthenol, passiflora edulis seed oil, euterpe oleracea fruit oil, orbignya oleifera seed oil, oryza sativa bran oil (oryza sativa (rice) bran oil), c12-15 alkyl benzoate, lecithin, mannitol, sodium lactate, sodium pca, sodium cocoyl glutamate, phenoxyethanol, disodium phosphate, potassium phosphate, parfum (fragrance), ethylhexylglycerin, disodium edta, sodium chloride, benzophenone-3, hexamethylindanopyran, limonene, pinene, ci 61565 (green 6).
Return, Refund & Shipping Policy
🚚 SHIPPING POLICY
Processing Time: 1-2 business days
Shipping Time: 3-7 business days within Canada
Free Shipping: Orders over $80.00 CAD
Expedited Shipping: Available for additional cost
↩️ RETURN POLICY
Return Window: 30 days from delivery date
Condition: Products must be unopened, unused, and in original packaging
Hygiene Products: Due to health and safety regulations, opened skincare products cannot be returned
Return Shipping: Customer responsible for return shipping costs unless item is defective
💰 REFUND POLICY
Processing Time: 5-10 business days after we receive your return
Refund Method: Original payment method
Partial Refunds: May apply if product shows signs of use
Shipping Costs: Original shipping fees are non-refundable unless item is defective
🔄 EXCHANGE POLICY
Product Exchanges: Available within 30 days for unopened items
Size/Variant Changes: Subject to availability
Defective Items: Full exchange or refund available
📞 CONTACT FOR RETURNS
Email: suzie@pinkave.ca
Include order number and reason for return
We'll provide return authorization and instructions
This policy complies with Canadian consumer protection laws. For questions, contact our customer service team.

