FAQ
HOW TO USE: Morning and evening, apply a small amount to the eye contour and make light strokes and patches from the inside out. Avoid direct contact with eyes.
51+3 HYALU COMPLEX™ contains an increased amount of amino acids which are part of the collagen and elastin structures, in order to stimulate the production of new structural components of the skin.
• diamond lightening complex: gives instant brightness and counteracts the appearance of the wrinkles;
• escin: a vascular protector, increases the resistance of blood vessels and promotes the reabsorption of stagnant liquids
• anti-bags complex: makes the bags less visible for a relaxed and rested look
• chromium-corrective pigments: orange pigments that reduce the visibility of dark circles under the eyes
Return, Refund & Shipping Policy
🚚 SHIPPING POLICY
Processing Time: 1-2 business days
Shipping Time: 3-7 business days within Canada
Free Shipping: Orders over $80.00 CAD
Expedited Shipping: Available for additional cost
↩️ RETURN POLICY
Return Window: 30 days from delivery date
Condition: Products must be unopened, unused, and in original packaging
Hygiene Products: Due to health and safety regulations, opened skincare products cannot be returned
Return Shipping: Customer responsible for return shipping costs unless item is defective
💰 REFUND POLICY
Processing Time: 5-10 business days after we receive your return
Refund Method: Original payment method
Partial Refunds: May apply if product shows signs of use
Shipping Costs: Original shipping fees are non-refundable unless item is defective
🔄 EXCHANGE POLICY
Product Exchanges: Available within 30 days for unopened items
Size/Variant Changes: Subject to availability
Defective Items: Full exchange or refund available
📞 CONTACT FOR RETURNS
Email: suzie@pinkave.ca
Include order number and reason for return
We'll provide return authorization and instructions
This policy complies with Canadian consumer protection laws. For questions, contact our customer service team.
