

FAQ
Directions: Morning and evening, apply to face and neck and gently massage from the centre outwards.
• Tested on oncology patients, sensitized skin, rosacea & couperose
• Dermatologically tested for tolerability: formulas are suitable for extremely sensitive skin
• tested on oncology patients for proven efficacy
• Ingredients with an optimal toxicological profile- free of heavy metals, alcohol free, allergen free, fragrance free
Key Ingredients & Their Benefits:
• Ceramide Plus CPX: Advanced ceramide complex that strengthens skin barrier, locks in moisture, and prevents water loss for 24-hour hydration
• ProSENSE PEPTIDES: Cutting-edge peptides that stimulate collagen production, improve skin elasticity, and reduce signs of aging
• Ectoin: Natural stress-protection molecule that shields skin from environmental damage while providing deep hydration and anti-inflammatory benefits
• Vitamin E: Powerful antioxidant that protects against free radical damage and supports skin healing and regeneration
• Shea Butter: Rich in vitamins A and E, provides intense moisturization and helps soothe dry, irritated skin
• Vegetable Squalane: Lightweight, non-comedogenic oil that mimics skin's natural sebum, providing deep hydration without clogging pores
Return, Refund & Shipping Policy
🚚 SHIPPING POLICY
Processing Time: 1-2 business days
Shipping Time: 3-7 business days within Canada
Free Shipping: Orders over $80.00 CAD
Expedited Shipping: Available for additional cost
↩️ RETURN POLICY
Return Window: 30 days from delivery date
Condition: Products must be unopened, unused, and in original packaging
Hygiene Products: Due to health and safety regulations, opened skincare products cannot be returned
Return Shipping: Customer responsible for return shipping costs unless item is defective
💰 REFUND POLICY
Processing Time: 5-10 business days after we receive your return
Refund Method: Original payment method
Partial Refunds: May apply if product shows signs of use
Shipping Costs: Original shipping fees are non-refundable unless item is defective
🔄 EXCHANGE POLICY
Product Exchanges: Available within 30 days for unopened items
Size/Variant Changes: Subject to availability
Defective Items: Full exchange or refund available
📞 CONTACT FOR RETURNS
Email: suzie@pinkave.ca
Include order number and reason for return
We'll provide return authorization and instructions
This policy complies with Canadian consumer protection laws. For questions, contact our customer service team.